WELCOME!
Booking an appointment
In Victoria, appointments are scheduled with our intake specialists by contacting us at:
- 250-386-8220 (Victoria)
- 1-800-481-5511 (toll free)
In Prince George, Vanderhoof, Fort St James, Burns Lake, and Mackenzie, appointments are scheduled with our intake specialists by contacting us at:
- 250-564-1000 (Prince George)
- 1-800-481-5511 (toll free)
In Quesnel and Williams Lake, appointments are scheduled with our intake specialists by contacting us at:
- 250-992-9525 (Quesnel)
- 1-800-481-5511 (toll free)
If you are covered by a Employee and Family Assistance Program through your employer and live in other areas --
If you already have a counsellor:
You may contact the counsellor directly to set up an appointment. Counsellors
If you are either:
- calling for the first time,
- re-activating service or,
- wanting to change counsellors
Our intake specialists at one of the phone numbers above will be pleased to take your call and match you with the counsellor of your choice.
We will ask you for the following information:
- first and last name,
- telephone numbers,
- permission to call and leave a message,
- your address,
- permission to send you correspondence,
- your employer if you are covered by an Employee Assistance Program (under no circumstances will your name be released to your employer without your permission),
- in some cases, employers ask that we report your union,
- and the general reason why you are coming (this is so the counsellor has some idea why you are there).
In Prince George, call 250-564-1000. In Quesnel, call 250-992-9525. In all other areas, call 1-800-481-5511.
If you get our voice mail...
Some calls will go through to our voice mail when our lines are busy. We have found that people prefer to leave a voice message rather than get a busy signal. During times of high call volume we check the voice mail frequently so please leave a message for us if you choose to. Under normal circumstances we can return a call within one hour.
After hours you have the option of leaving a voice message for the next business day or calling our emergency line 1-888-549-8817.
Email:
You can also email us if you prefer - info (at) walmsley (dot) ca. Please do not expect a response until the next business day. If you are contacting us for the first time, please provide the information listed above.
After Hours Emergencies
Please call 1-888-549-8817
Online Counselling Services
If you'd like to use our online counselling services go to: Online Counselling
Intake and Administration Staff
Our intake specialists answer the incoming calls and would be pleased to assist you in obtaining further information and answering your questions. They will also take the time to match you up with a counsellor based on your individual needs and the counsellor's therapeutic background and availability.
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